Information Technology

Open Access Article

1 - Identification and prioritization of critical success factor of Khorasan Razavis Science and Technology Park
Arman Bahari Behnush Mody Noormohammad Yaughobi Seyed Hasan Alamolhodaei

science and technology parks , as one of the effective structures in development of technology and as a consequence, development of knowledge-based economy and professional employment has been considered by many countries. The goal of many of these new structures, is o More

science and technology parks , as one of the effective structures in development of technology and as a consequence, development of knowledge-based economy and professional employment has been considered by many countries. The goal of many of these new structures, is organizing an active environment for creation or development of technology chains for research product-orientation , developing fields as result of group work and supporting purposeful activities of researchers, innovators and companies working in selected fields of technology. On the other hand, each organization , in order to achieve its goals, requires factors which must necessarily provide them. In fact for each organization, there are fields of activity which must perform them in the best way , in order to achieve its defined goals. These factors, which are called critical success factors in management literature, are inseparable components of organization success in achieving goals. Science and technology parks, similar to other organizations or institutes, need to provide these factors in order to achieve their goals. The purpose of this research is to identify these factors for science and technology parks of khorasan razavi and specify their relative priority from experts point of view who are familiar with topics related to scientific parks. For this purpose, after interviewing with experts in this park, 48 factors were identified and categorized in 4 groups. In the next step, these factors were compared by experts and after analyzing the results, their priority in each group as well as their overall ranking was presented by using Friedman test which is as following: supporting factors of knowledge-based institutions in order to produce technology, human resource factors, factors related to development of technology s Infrastructure , factors related to development of centers related to technology . Manuscript profile

Open Access Article

2 - The Role of IT in Establishing Electronic Customer Relationship Management (eCRM)
Mohammad hosein Jarahi Saeed Saeida Ardekani Mohammad Zareiyan

Emergence of new technologies such as Information Technology has extensive and profound effects on different dimensions of organization. One of these Dimensions, is Customer relationship management (CRM). Information Technology is one of the main aspects of CRM. The app More

Emergence of new technologies such as Information Technology has extensive and profound effects on different dimensions of organization. One of these Dimensions, is Customer relationship management (CRM). Information Technology is one of the main aspects of CRM. The application of IT in CRM cause to make a new concept that is called Electronic Customer Relationship Management (eCRM). The purposes of this article; first, Survey eCRM in to multilateral dimension. Second, expressing development in traditional CRM and third, studing differences between CRM and eCRM. Then recognize definition, characteristics and status of eCRM. Next step, consider the various uses of IT in CRM and present opportunities in CRM that provide through IT. Then express the simple implementation of eCRM, along with the essential points. In addition, challenges and threats suffered eCRM and errors in its implementation are discussed. Next part is review of a successful implementation case of eCRM. At the end, trends and future perspectives of eCRM are explorered. Manuscript profile

Open Access Article

3 - The Effect of IT Investments on Customer Satisfaction
Behtaj Rasoli Poshte Jafar Bagheri Nejad

Almost two trillion dollars in the world are capital and expenditure in the field of information technology projects annually. It's been more than a decade that researchers have discussed business value of information technology investment. Also plenty of investment has More

Almost two trillion dollars in the world are capital and expenditure in the field of information technology projects annually. It's been more than a decade that researchers have discussed business value of information technology investment. Also plenty of investment has been spent to satisfy the customer and shopping experience in fields which are related to information technology. For example, firms have experienced low investment of information technology such as the Internet Services providers and high investment of information technology such as comprehensive information systems for the implementing and enforcing human resources planning. This article is a result of research on information technology and intends to review information technology investments and technologies such as Customer Relationship Management and determine its impact on customer satisfaction. Comparative analysis of findings showed that there is a direct relationship between information technology investment of organizations and customer satisfaction in wide-scale. Manuscript profile

Open Access Article

4 - The necessity of innovation in administrating knowledge management and IT management in Iran
Mohammadreza Abbasi Manoochehr Makki

At present the necessity of paying attention to knowledge management and IT management has been a challenging issue for the managers of organizations. This matter seems incomplete without paying attention to the applicability of the mentioned concepts. Hence, in this ar More

At present the necessity of paying attention to knowledge management and IT management has been a challenging issue for the managers of organizations. This matter seems incomplete without paying attention to the applicability of the mentioned concepts. Hence, in this article, the basic assumptions of knowledge management and its relation to information technology are investigated from both theoretical and practical perspectives. The formation, definitions, literature, processes, and all the issues related to the knowledge management will be presented. In addition, it is mentioned that in spite of the close relationship between information technology and knowledge management, it is not possible to substitute technology for human knowledge. Finally, having reviewed some principles and obstacles to knowledge management, the researchers propose innovative ways in order to carry out knowledge management programs via information technology in Iran. Manuscript profile

Open Access Article

5 - A Framework for Evaluating Information Technology Foresight Projects
Maryam Mohamedpour Fateme Saghafi

There is a large consensus among academics and practitioners that ICT investments should be carefully justified, measured and controlled. ICT investments have special characteristics such as; high risks, limited return of investment, large proportion of intangible/hidde More

There is a large consensus among academics and practitioners that ICT investments should be carefully justified, measured and controlled. ICT investments have special characteristics such as; high risks, limited return of investment, large proportion of intangible/hidden costs and benefits. These characteristics are highlighted for ICT foresight projects. There are many papers for evaluating ICT projects with BSC (Balanced Score Card), but there is no work for evaluating IT foresight projects. This paper presents a framework for using balance score card for evaluating IT foresight projects. The result should be beneficial for researchers, managers, decision makers and investors. Manuscript profile

Open Access Article

6 - Knowledge Management,Culture, and Higher Education
Mohammadali Neumati

This article has been prepared in an attempt to introduce the reader implication of knowledge management and culture of knowledge in the process of higher education development. It consists of three parts. The first part is designed to give the reader an analytical and More

This article has been prepared in an attempt to introduce the reader implication of knowledge management and culture of knowledge in the process of higher education development. It consists of three parts. The first part is designed to give the reader an analytical and historical insight into the major challenge in knowledge management involves organizational culture of knowledge sharing.The second part, the main body of the article, devoted to explored the importance of creation, development management of this strategic and its implication at universities and higher education institutions. In the final part, the role of information technology, human resource, and methodes in the process of knowledge management will be discussed. Manuscript profile

Open Access Article

7 - The relationship between virtual companies and Information Technology with risk management and their interactive impact on each other
Iman Mohammadian Khorasani Reza Saniei

In the present world of business, Information Technology, as a modern technology, plays an essential role. On one hand , because of this essential role and the existence of large resources, the user organizations of this technology are faced with high level of risk, and More

In the present world of business, Information Technology, as a modern technology, plays an essential role. On one hand , because of this essential role and the existence of large resources, the user organizations of this technology are faced with high level of risk, and on the other hand the rapid changes of technology and business environment; these factors, together, clarify the necessity of using effective and comprehensive risk management in the field of Information Technology. By conducting a general study over the identity of Information Technology and its related risks, in this article its been tried to provide and introduce a suitable framework for risk management in addition with IT use as a useful tool in the field of risk management. Manuscript profile

Open Access Article

8 - Investigation of Effective Factors on Implementing the Knowledge Management in Central Office of Jahad Daneshgahi
Abbas Hosseinpour mohammad bagher alipour

10.7508/roshdefanavari.2018.14.006

20.1001.1.17355486.1397.14.54.1.2

The aim of this article is to identify effective factors on implementing the knowledge management in central offices of Jahad Daneshgahi. Research community is included of all managers and experts in which 132 people of this society are selected based on Chochran Formul More

The aim of this article is to identify effective factors on implementing the knowledge management in central offices of Jahad Daneshgahi. Research community is included of all managers and experts in which 132 people of this society are selected based on Chochran Formula. The research method is applicable and descriptive and the cronbach’s alpha is used for determining the reability of the research instruments. In this level,the cronbach’s alpha of independent variable of effective factors is equal to 97% and the dependent variable of implementing the knowledge management is equal to 95% that shows the desired level of the reliability for the research instruments. Data are analyzied within two descriptive and analytical levels based on spss software. Reseach assumptions are related to investigating the effects of each dimensions of IT, organizational structure, organizationa culture, motivation and managerial factors on the implementing the knowledge management that allof them are confirmed. Findings show that all effective factors have a direct relationship with implementing the knowledge management. The highest effect is related to the motivation and then IT, organizational culture and then managerial factors. The lowest level is related tothe organizational structure. Manuscript profile

Open Access Article

9 - From Mass Marketing to One-to-One Electronic Marketing
Arash Beheshtian-Ardakani Mohammad fathiyan

10.7508/jstpi.2017.03.006

20.1001.1.17355486.1396.13.51.8.6

Traditional methods of marketing used to focus on covering a large number of customers with the same advertising methods and did not consider the various customer preferences. Despite the high cost of advertising, a small number of target customers were being attracted More

Traditional methods of marketing used to focus on covering a large number of customers with the same advertising methods and did not consider the various customer preferences. Despite the high cost of advertising, a small number of target customers were being attracted by these methods. With the advancement of information technology, Internet, e-commerce, e-business and e-marketing development models, companies can collect user, information in real-time and at a lower cost. The rapid growth of customer data, competition and new IT capabilities have forced companies to improve marketing strategies by taking direct relationship with customers and execute One-to-One marketing. Response modeling can also be employed to increase the chance of success in one-to-one marketing by identifying the customers who are more likely to respond to marketing activities. In this paper, the weaknesses of mass marketing and the need to move towards new methods of marketing have been proposed. After that, the evolution of marketing strategies from mass and traditional marketing to One-to-One electronic marketing by using information technology has been presented. Then it outlines the main components of one-to-one marketing. By applying the concepts that have been presented in this paper, Companies can identify and apply the main components of one-to-one marketing. Therefore, they can attract new customers, encourage existing customers to buy and maintain loyal customers. As a result, they can be more successful in their marketing activities and increase their profits. Manuscript profile

Open Access Article

10 - Evaluating Information Technology Governance by Grey Theory
mohammad hossein ronaghi senobar kheradmand payam farhadi

10.7508/roshdefanavari.2018.14.002

20.1001.1.17355486.1397.14.54.6.7

Information technology is an important part of business development and increasing competitive power, and IT governance is an important part of business governance. There are different tools for evaluating the IT governance. ”COBIT” is one of these most operational inte More

Information technology is an important part of business development and increasing competitive power, and IT governance is an important part of business governance. There are different tools for evaluating the IT governance. ”COBIT” is one of these most operational integral tools. The framework of COBIT shows the information of doing necessaries to gain dominance of Information Technology. The purpose of this study is to apply an uncertain Grey hierarchy approach to evaluate the governance of information technology. Also, a hybrid model of the COBIT framework and TOGAF’s organizational architecture framework are presented. This study in terms of orientation is applicable and its method is descriptive-survey. The questionnaire used to determine the importance of the dimensions of IT governance processes and the evaluation of IT processes at the Faculty of Electronic Education of Shiraz University as a research organization. The first research community consists of experts groups in the area of information technology governance that are selected using snowball techniques. The second community consists of 20 faculty directors based on the census. The results of this research show how to apply Grey theory in selected organization by applying “COBIT” framework. Manuscript profile

Open Access Article

11 - Evaluating the Effectiveness of the Contractual and Relational Role of the Government in Achieving Strategic Innovation through Outsourcing Information Technology
hossein shabani Reza Ehteshamrasi

10.52547/jstpi.20733.15.60.18

20.1001.1.17355486.1398.15.60.3.3

In this paper the effectiveness of the contractual and relational role of governmental in achieving strategic innovation through outsourcing of information technology (IT) has been studied. The main purpose of this research is to examine the quality of customer-supplier More

In this paper the effectiveness of the contractual and relational role of governmental in achieving strategic innovation through outsourcing of information technology (IT) has been studied. The main purpose of this research is to examine the quality of customer-supplier relationships and the probability of achieving strategic innovation. The research method is descriptive (non-experimental) and correlation research is a type of path analysis. The statistical population of this research is all employees of Qazvin Azad University. According to the size of the statistical population, Morgan table has been used to determine the sample size. 317 employees in Qazvin were selected as research sample. Data gathering was done through library and field surveys by standard questionnaire. The validity of the questionnaire has been used through content validity method. Cronbach's alpha coefficient was calculated for a scale of more than 0.7. The reliability of this desirable scale was evaluated by content reliabality. The results show that both hypotheses have been accepted, indicating that there is a significant relationship between the quality of customer-supplier relationship and strategic innovation with regard to the mediating role of the contractor and the relationship between the governments. Manuscript profile

Open Access Article

12 - Effect of ICT on Electricity Consumption in Selected Developing Countries
mousa khoshkalam

10.52547/jstpi.20763.15.60.29

20.1001.1.17355486.1398.15.60.4.4

The advent of information and communication technology (ICT) and the use of these advances by human societies has duality effects on electrical energy consumption. First, the use of information and communication technology has led to the replacement of new technologies More

The advent of information and communication technology (ICT) and the use of these advances by human societies has duality effects on electrical energy consumption. First, the use of information and communication technology has led to the replacement of new technologies with old technologies and thus improves the efficiency of electricity consumption and, consequently, reduces their consumption (substitution effect). Second, installation, commissioning and operation of new information and communication technology equipment will increase demand for electricity (income effect). Therefore, the overall effect of information and communication technology on electricity consumption is a function of one of the effects. Accordingly, in this paper, the relationship between the use of information and communication technology and electricity consumption in a group of selected developing countries during the period of 1994-2015 was studied. For this purpose, the dynamic panel model with the PMG approach was used. The results presented in two separate models show that increasing the use of information and communication technology will increase per capita consumption of electricity energy in both short and long term in selected developing countries. Also, the results show that in selected developing countries, economic growth is the cause of electricity consumption, while there is a one-way causality relationship between information and communication technology and electricity consumption and economic growth. Manuscript profile

Open Access Article

13 - Impact of Information Technology Capabilities on Identifying Entrepreneurial Opportunities in Companies at Zahedan Science Park and Technology
HASSAN GHAFARI Farahnaz ahang ABOOBAKR REISSI MOHIM SHEYHAKI

10.52547/jstpi.20812.16.62.12

20.1001.1.17355486.1399.16.62.6.7

Organizations that have the technology and the ability to use it can recognize and exploit this opportunity. Technology is one of the most vital components of commercial and industrial organizations. The existence of efficient information technology system is the basis More

Organizations that have the technology and the ability to use it can recognize and exploit this opportunity. Technology is one of the most vital components of commercial and industrial organizations. The existence of efficient information technology system is the basis of IT capabilities. Active companies in science and technology parks, which have become an important element in today's knowledge economy, should be active in identifying entrepreneurial opportunities and taking advantage of the available opportunities in the most desirable way. Therefore, the present study attempts to investigate the effect of IT capabilities on the identification of entrepreneurship opportunities by survey method and based on interpretive structural modeling in the Smart-PLS software environment in growth companies in Zahedan science park and technology. The statistical population of this research is all employees of companies in Zahedan science park and technology. According to Morgan table, 130 people were selected randomly. The tool used in the research was a questionnaire. Reliability of the questionnaires was confirmed by Cronbach's alpha and combined reliability, and their validity was confirmed through convergent and divergent validity. The results of data analysis showed that IT capabilities have a positive and significant effect on the recognition of entrepreneurial opportunities by 0.472. Therefore, resident companies in Science and Technology Park should pay attention to the role of IT capabilities and its dimensions in identifying business opportunities. Manuscript profile

Open Access Article

14 - Investigating and Explaining the Key Factors of IT Effectiveness in the Organization with Shannon Extra-Combination-Entropy Approach
Farshid Farokhizadeh Abbas Ali Rastgar

10.52547/jstpi.20972.18.69.55

20.1001.1.17355486.1400.18.69.6.1

Today, the adoption of new information technology is one of the challenges in public sector organizations, which is less considered. The purpose of this study is to identify and rank the factors affecting the acceptance of information technology in public sector organiz More

Today, the adoption of new information technology is one of the challenges in public sector organizations, which is less considered. The purpose of this study is to identify and rank the factors affecting the acceptance of information technology in public sector organizations during the Corona virus epidemic in order to provide better services and products without face-to-face referral to the clients / customers. In this resech, which is based on a combined approach, we use the existing information and documents as data. The statistical population of the study is 10 governmental organizations located in Alborz province.. In this article, in addition to introducing the proposed models for information technology acceptance and their classification, the effective factors in accepting new information technology in the studied government organizations to provide better services and products with the combined approach of transnational and Shannon entropy have been studied and identified. In this paper to determine these factors after identifying and introducing the types of existing models; Concepts, dimensions and indicators of the research have been extracted using the meta-combination method and ranked using the Shannon entropy method. The research results indicate that cooperation and coordination, environmental factors in technology acceptance, organizational factors, managerial factors, and human capital factors are in the first to fifth places respectively. Manuscript profile

Open Access Article

15 - Providing an IT commercialization model in online business by focusing on tourism industry
Hamed Khatami Nejad mohammad ali nasimi Behzad Farrokh Seresht

10.52547/jstpi.20993.18.70.32

20.1001.1.17355486.1401.18.70.3.4

One of the main reasons for the rapid development of technology in industrialized countries has been the attention to the commercialization process. Commercialization is a prerequisite for achieving competitive advantages and entering today's businesses in various fiel More

One of the main reasons for the rapid development of technology in industrialized countries has been the attention to the commercialization process. Commercialization is a prerequisite for achieving competitive advantages and entering today's businesses in various fields of information technology. The purpose of this study is to present an IT commercialization model in online businesses. In order to conduct the research, the qualitative research approach and based on the data method of the foundation using semi-structured interviews with experts in the field of information technology commercialization have been used. The sample size included a total of 12 people by judgmental sampling method until theoretical saturation was achieved. Data encoding was performed using Max Kyoda software. Findings showed that commercialization of information technology in online businesses with 10 components including (economic factors, legal issues, structure, factors related to marketing, management factors, factors affecting business, political issues, cultural prerequisites , Business environment, technology management) were explained. It is suggested that in order to achieve successful commercialization in online tourism businesses, infrastructure indicators should be constantly monitored. Prioritize cultural support for the organization's commercialization activities, change and encourage consumer attitudes, and create a positive attitude toward information technology. Due to the lack of research in the field of commercialization of knowledge-based products, it is suggested to study the model of commercialization of knowledge-based products with emphasis on information technology. Manuscript profile

Open Access Article

16 - The Role of IoT Technology Features in Perceived Value Creation, Intention to Advertise and Continue to Receive Customer Services at Sepah Bank
Yaser Ghasemi Nezhad hamidreza fallah lajimi Ahmad Sheikhol-Islami Tonekaboni

10.61186/jstpi.34236.19.76.71

20.1001.1.17355486.1402.19.76.6.6

The use of IoT in the banking industry leads to the provision of various banking products and services to customers. New digital innovations, including the Internet of Things, have also created a competitive market for banks, and banks need to adapt their practices acco More

The use of IoT in the banking industry leads to the provision of various banking products and services to customers. New digital innovations, including the Internet of Things, have also created a competitive market for banks, and banks need to adapt their practices accordingly. Therefore, in the present study, value creation with IoT technology was investigated in Sepah Bank. For this purpose, the statistical population of this research includes 130 employees of all departments of the information technology department of Sepah Bank. Using Morgan table, the number of statistical samples of this research was 86 people. For inferential analysis of data obtained from standard questionnaires, based on Balaji & Roy research (2017), the correlation method based on structural equation modeling with partial least squares approach and SPSS and SmartPLS software were used. The results of the study showed that the perceived excellent performance had a positive and significant effect on the shared value creation and the intention to continue receiving services from the Internet of Things, as well as the perceived aesthetic demand on the perceived value creation and excellent performance of The Internet of Things and the intention to continue receiving services and the intention to verbally advertise has had a positive and significant effect, as well as the intention to continue receiving services has a positive effect on the intention to verbally advertise customers, but perceived ease of use and perceived existence do not have a positive effect on perceived shared value creation. Manuscript profile

Open Access Article

17 - Modeling Cloud Accounting Risk Reduction Strategies with a Structural-Interpretive Approach
sakineh tajari Ali Khozein majid ashrafi Jamadverdi Gorganli Davaji

Cloud accounting not only introduces specific risks to the accounting process, but also some of the known risks associated with other cloud-based applications. Considering the great importance of risk reduction strategies in accepting cloud accounting, the aim of this s More

Cloud accounting not only introduces specific risks to the accounting process, but also some of the known risks associated with other cloud-based applications. Considering the great importance of risk reduction strategies in accepting cloud accounting, the aim of this study is to investigate the strategies for reducing cloud accounting risks in Iran using structural-interpretive modeling. the research methodology is a combination of qualitative and quantitative methods that are used to collect the components of strategies for reducing cloud accounting risks from a qualitative method by examining theoretical foundations and performing fuzzy Delphi analysis with the participation of 16 accounting faculty members as experts. In a small part, through the formation of its own structural interaction matrix, it seeks structural-interpretive modeling, which has been done in this part with the participation of 12 faculty members in the field of accounting. the results show that the most basic strategies to reduce cloud accounting risks are based on the prioritization of the acceptance plan. Also at the highest level and least effective strategies to reduce the risks of cloud accounting is to provide timely and adequate training for employees. the most important strategy is to reduce the risks of cloud accounting and should be considered more than other strategies. research findings can fill the research gap in the field of cloud accounting and be useful for managers in decision making. Manuscript profile

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